Service and support for TOMRA Reverse Vending solutions.

The ultimate goal for TOMRA's team of professional service technicians and our range of service offerings is to support you in providing high-quality service to your customers.

TOMRA Service: First-class customer care

Providing you and your customers with a high-quality reverse vending solution is only half of our job. The other half is offering reliable services to keep your equipment running smoothly.
Every reverse vending system benefits from regular care, and TOMRA technicians are ready to keep your system at its best, all day, every day.

Keeping your machine up and running and available to your customers is crucial. A study conducted by TOMRA* shows that 31% of customers will simply go elsewhere if they cannot return containers at the store because of downtime. Experiencing no downtime is also the highest driver of satisfaction with stores’ reverse vending facilities.

Our dedicated team strives to support you by phone, remote connection, or on site to optimize your reverse vending machine (RVM) uptime and ensure a seamless experience for your customers.

*”How recycling habits impact shopping behavior: Consumer engagement with deposit return systems in Europe” Published 2023.

Ensure efficiency and peace of mind with TOMRA Service

Contact our team to find out more

Real-time remote monitoring

Get specialized support in real time.

We monitor your reverse vending system 24/7 through TOMRA Connect software to ensure smooth operation, prevent downtime and keep software and databases updated.

Our digital specialists can provide you with valuable real-time data insights so you can optimize your system’s operations.

Field service

TOMRA Field Service technicians arrive at your store to carry out maintenance, inspections, and repair work. With low travel time and a fantastic record of solving disruptions with maximum efficiency, our technicians will have your machine recycling-ready in no time.

The best way to keep your system running well is to keep it clean. We provide your staff with easy-to-follow instructions for maintaining clean equipment day to day. Plus, our field service team can complete a thorough cleaning as part of their maintenance visit.

Service women in front of TOMRA R1 reverse vending machine

Preventive service

Keep your machine running smoothly with preventive service and regular visits from our technicians.

Our service team knows when your machine’s parts need to be replaced so you can maximize valuable return time and prevent unexpected repairs.

With proactive machine maintenance and regular cleanings, your machine will have more uptime and run smoothly.

TOMRA Collection service personnel with customer

Training

When installing your reverse vending machine, our technicians will offer comprehensive training to your team in troubleshooting, simple maintenance, and proper operation.

Your store staff can feel prepared to perform daily maintenance tasks and basic troubleshooting to keep your machine going and returns moving on even the busiest days.

Technician in front of a TOMRA SERVICE CAR

Service agreement

Every member of our service team is a trusted, responsible specialist who is passionate about what they do and proud to serve you and your recycling solution needs.

All our technicians have the same training and the necessary expertise to provide you with consistent, high-quality support. They are determined to make a difference and always strive to deliver the best to our customers.

Whether you receive support from our online support team or an in-person technician, you and your reverse vending machine will be in excellent hands.

Service partner

Enjoy the peace of mind that comes with the right service agreement for your store. Choose from our varied menu of service agreements, ranging from basic maintenance to all-inclusive, full-coverage contracts.

You can customize your service agreement to fit your unique needs, whether you require occasional support and annual preventive maintenance or a full suite of services.