Tomra Mining Service Personell

Service and support for TOMRA Mining solutions

We offer maximum care with a comprehensive suite of services to ensure leading-edge performance.

Contact your local service & support 

Technical support South Africa
Monday - Friday 8 am - 5 pm

Phone: +27 11 010 0300
Email: [email protected]
Technical support South Asia
Monday - Friday 10 am - 6 pm​
Phone: +91 80 2222 4223
Email: [email protected]
Technical support Australia
Monday - Friday 9 am - 5 pm​
Phone: +61 2 8624 0100
Email: [email protected]
Technical support Germany
Monday - Friday 8 am - 5 pm​
Phone: +49 2630 9150 990
Email: [email protected]
Technical support USA
Monday - Friday 8 am - 5 pm​
Phone: +1 303 626 7742
Email: [email protected]
Technical support Brazil
Monday - Friday 8 am - 6 pm​
Phone: +55 11 3294 3400
Email: [email protected]

Being in direct contact with our clients is very important for us to understand their needs, and share our experience to develop the best solutions for them. 

Klaus Berns Head of Service, TOMRA Mining
Klaus Blueworld

Customer Support - Securing availability, performance & very high satisfaction.

Maximizing your operation’s uptime and efficiency, minimizing its environmental impact, ensuring your profitability: we understand the challenges you face every day. As your service and support partner, we are always at your side: with continuous system monitoring and maintenance based on data generated by our smart sensors, we minimize your equipment’s downtime, improve its sorting performance, reduce your operation's carbon footprint and lower your capital expenditures.

Our mission is your success: from first-class technical service – and, wherever possible, remote support – to tailored service contracts with assurance of fast-track spare parts installed by our expert engineers; from training to self-learning software, spare part kits, and much more, we go the extra mile to ensure your TOMRA Mining solution delivers on all your requirements and always performs at its best.

Mining Service Sheet

TOMRA are always available whenever we need them. They help us remotely and if we need somebody on site, they are always ready to come. 

Kothalo Matoli
Kothalo Matoli Recovery Mechanician, Mothae Diamonds (Pty) Ltd.

All-round services from parts to peak performance

TOMRA Insight - Turns your sorter into a management tool

Digital services

Connect anytime, anywhere with online monitoring and data-driven optimization.

service support tomra care web portal

Smart sensors

Advanced sensor technology to unlock the full potential of connected devices.

Mining Laser Sensor Sorter

Network connectivity

Machine connectivity and neural networks to share anonymized sorting data.

Phone TOMRA Insight

Contact us